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Resetting Member Portal Password 

Guide on resetting a member's portal password

  • From the main login page click on Forgot PasswordmpForgotPassword

  • You'll be prompted to input your username and email address to receive a forgot password email. Once you've entered both continue by clicking Send EmailmpEmailAddress
  • You should receive an email containing a link to create a new password, click on the Reset Password button. This link is only available for 24 hours, or one use whichever happens first. If you need to request a password request again because 24 hours have lapsed, or you clicked the link once already you will have to restart the process from step one.
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  • Once you click on Reset Password you'll be taken to a page where you can configure a new password. Enter your new password here, and click on Reset Password.  This will confirm your new password, and return you to the login screen where you can use this newly created password to login. mpSetupPassword

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